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The following are the disruptions we will be notifying:
Order cancellation due to PaymentTimeLimit expiry.
Flight Time Change
Change of Flight
Cancelation of Flight
Change of Seat Assignment
To learn more about which elements are sent to us in the OrderCreate, please visit the Involuntary Changes section in our Order Contacts & Communications page.
Registration
To receive the OCN messages you need to open a support ticket through our Support Portal providing us with certain information. To use this service you must also undergo a certification process with a series of tests, which will be advised when registering for the service.
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The type of change impacting the Order is indicated in the ActionType Context and also reflected in the Remarks. The following are the values returned:
Remark | ActionType | ActionType Context* | Explanation |
|---|---|---|---|
PaymentTimeLimit Expired | Delete | 104 | The Order has been cancelled as the PaymentTimeLimit has expired and the Order has not been paid for. |
Flight number change | Update | 1 | The Flight Number has been changed. This means the passenger has been reallocated onto a different flight, and may also mean that the time of departure has changed. |
Flight retimed | Update | 2 | The departure and/or arrival time of the flight has changed. |
Flight cancelled | Cancel | 3 | The flight they had booked has been cancelled and an alternative could not been provided. |
Seat change | Update | 101 | The pre-assigned seat has been changed. This could be due to a change of flight, change of equipment or a change of cabin configuration. |
*The context code is as per the IATA Padis Code-set REA, except in the case of PaymentTimeLimit expiration.
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