{"type":"doc","content":[{"type":"mediaSingle","attrs":{"layout":"align-end","width":25.0},"content":[{"type":"media","attrs":{"width":1280,"id":"8bbbcf69-e0a5-44b8-9fd6-cc8864be4eaf","collection":"contentId-4139286578","type":"file","height":308}}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Frequently Asked Questions","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"The following FAQs is to help answer the most common questions you have regarding using our NDC services.","type":"text"}]},{"type":"paragraph","content":[{"text":"For additional general information on Iberia products and services, such as check-in, baggage, and everything the customer may need for their flight, please take a look ","type":"text"},{"text":"here","type":"text","marks":[{"type":"link","attrs":{"href":"https://www.iberia.com/es/faqs/"}}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"What are the technical requirements for a direct connection?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Make sure that your organization have the technical requirements for this type of connection: ","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"type":"inlineCard","attrs":{"url":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/1942880469"}},{"text":" ","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"What type of connection I am interested in?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"You can connect to the Iberia API by three different ways. Choose the type thats fit with your organization:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Direct Connection","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Aggregator ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Portal IAG (as an Aggregator)","type":"text"}]}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"type":"inlineCard","attrs":{"url":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/1942880469"}}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":"How do i have to identify to work with the Iberia API?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"You can connect to the Iberia API by three different ways:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"IATA number","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"IATA TIDs Code","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Pseudo IATA / Partner ID","type":"text"}]}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"type":"inlineCard","attrs":{"url":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/3301310664"}}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"What are the main differences between 17.2 v1 (Fare families) and 17.2 v2 (Branded Fares)?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Notice that 17.2 v2 it’s the most current version and Iberia recommends to use this:","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"type":"inlineCard","attrs":{"url":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/1365246386"}}]},{"type":"paragraph","content":[{"text":" ","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"How many OfferPrice can I send after an AirShopping?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"You can send as many OfferPriceRQ as you wish, but always against offers that were returned in an AirShoppingRS. You cannot send an OfferPriceRQ against an Offer received in a previous OfferPriceRS. If multiple OfferPrice are done, the OrderCreate must always be done against the last OfferPrice.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Where can I view the fair conditions in detail?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"type":"inlineCard","attrs":{"url":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/4007657691/OfferPriceRS#Example-OfferPriceRS%3A"}},{"text":" ","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"What do I need for correct management of involuntary changes?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"type":"inlineCard","attrs":{"url":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/2323186555/Order+Contacts+Communications#Involuntary-Changes"}},{"text":" ","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Is it possible to combine different types of fares in a journey?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Using our AirShopping with BestPricingOption Cheapest will return all the available flight combinations with the cheapest fare available on each leg of the journey. Private (non-corporate) and public fares requests can not combined into a single request.","type":"text"}]},{"type":"expand","attrs":{"title":"Flight Fares Example"},"content":[{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n \n 0\n \n \n C\n \n","type":"text"}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Can I separate passengers from a single reservation?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"When some passengers in an Order wish to change their flights, you simply send the OrderReshop and OrderChange for the flights and passengers that you wish to modify.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The split, when necessary, will automatically be done in the background. We will respond with a new Order for those passengers who have changed their flights. ","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"How does Iberia advise when there is a schedule change? ","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Iberia automatically notifies time changes or flight changes to the contact information included in the booking by email.","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Iberia also has the OCN (Order Change Notification) functionality for notifying agencies of changes using the industry standard NDC message.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Is it necessary to accept/reconfirm involuntary changes by the agency?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Iberia does not require you to send anything to accept the involuntary change. Customers can accept them on ","type":"text"},{"text":"iberia.com","type":"text","marks":[{"type":"link","attrs":{"href":"http://iberia.com"}}]},{"text":" if they wish to.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Can I cancel and refund a booking if the customer does not accept the involuntary change? ","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"When an OrderReshop - Cancel is received, the refund of the Order is calculated automatically, and the applicable conditions are applied.","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Can mandatory tax information be included","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"text":"for those countries that require it, such as: Perú, Ecuador, Argentina and Guatemala?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"Yes, it is possible to include tax information (fiscal identification) at the time of creation of the NCD booking. See ","type":"text"},{"text":"here","type":"text","marks":[{"type":"link","attrs":{"href":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/4078698888/OrderCreateRQ#PassengerList"}}]},{"text":".","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"How should I cancel an Order?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The following PDF explains the flow:","type":"text"}]},{"type":"mediaGroup","content":[{"type":"media","attrs":{"id":"c9e2a8b3-9fb6-4400-bee7-90bdb0899252","collection":"contentId-4139286578","type":"file"}}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"What are the correct sequential flows at NDC?","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"The following page explains the ","type":"text"},{"text":"recommended sequential flows","type":"text","marks":[{"type":"link","attrs":{"href":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/4454154274"}}]},{"text":".","type":"text"}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Iberia NDC functionalities:","type":"text","marks":[{"type":"strong"}]}]},{"type":"mediaGroup","content":[{"type":"media","attrs":{"id":"30a80bfa-744f-402c-b1a3-89bd4057912a","collection":"contentId-4139286578","type":"file"}}]},{"type":"mediaSingle","attrs":{"layout":"align-end","width":15.0},"content":[{"type":"media","attrs":{"width":1278,"id":"f7ee00ed-d13f-4a07-aac1-f437ca9f7e0c","collection":"contentId-4139286578","type":"file","height":426}}]}],"version":1}

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