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Some services are not accepted by our code-share partners, and therefore may be rejected.
Note: The inclusion of SSRs can only be done in the initial creation of the Order and not added later in a Servicing flow.
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<Qualifier> <SpecialNeedQualifiers> <Code>BLND</Code> </SpecialNeedQualifiers> </Qualifier> |
Note: Formerly, the only way to request SSRs was through OfferPriceRQ message, which is still possible to maintain backward compatibility. However, we recommend that from now on the ServiceList is used.
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<Order> <Offer OfferID="IB01db6efac4044bd7b6d65113a60b5281OC" Owner="IB" ResponseID="Qm9va2luZ0BHVy0xNjk1NjUyMTg3MjcwLTRSWERW"> <OfferItem OfferItemID="IB01db6efac4044bd7b6d65113a60b5281OC_01"> <PassengerRefs>ADULT_01 ADULT_02</PassengerRefs> </OfferItem> <OfferItem OfferItemID="IB01db6efac4044bd7b6d65113a60b5281OC_02"> <PassengerRefs>INFANT_01</PassengerRefs> </OfferItem> </Offer> <Offer OfferID="ALACARTE_IB48ed39bdf2204eb19f485e1357abe0a3" Owner="IB" ResponseID="Qm9va2luZ0BHVy0xNjk1NjUyMTg3MjcwLTRSWERW"> <OfferItem OfferItemID="ALACARTE_SSR_IB48ed39bdf2204eb19f485e1357abe0a3_BLND"> <PassengerRefs>ADULT_01 ADULT_02</PassengerRefs> <ServiceSelection ServiceID="SSR_BLND_d0730723-ab16-405a-8c44-6adbd32a0efc"> <ServiceDefinitionID>SPECIAL_NEED-BLND</ServiceDefinitionID> </ServiceSelection> </OfferItem> </Offer> </Order> |
The ServiceDefinition is only required ServiceSelection is mandatory for Special Service Request in the OrderCreateRQ.
Also the ServiceDefinition is mandatory for Special Service Request in the OrderCreateRQ if and when additional information needs to be included, . Additional information in the Description / Text, with the Special Service Request is optional, except for DPNA, which is mandatory.
The correct SSRCode must be included, otherwise the NDC_DIST_2164 error will be returned.The following is an example of the type of additional information that can be communicated to us
Example without mandatory ServiceSelection and error message:
| Code Block |
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<ServiceDefinitionList>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-BLND">
<Name>Blind Passenger</Name>
<Descriptions>
<Description refs="ADULT_01 ADULT_02">
<Text>Please supply security instructions in braile</Text>
</Description>
</Descriptions>
<BookingInstructions>
<SSRCode>BLND</SSRCode>
</BookingInstructions>
</ServiceDefinition>
</ServiceDefinitionList> |
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<Offer OfferID="ALACARTE_SSR_IBe77ae231cf2040c184b96b814561bf26" Owner="IB"
ResponseID="Qm9va2luZ0BHVy0xNzI4NDc0NjEzMTM5LWU2Qzls">
<OfferItem OfferItemID="IB4f4689ba25af417a96cfb5053dfa2e12OC_BLND">
<PassengerRefs>ADULT_01</PassengerRefs>
</OfferItem>
</Offer>
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<ServiceDefinitionList>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-BLND">
<Name>Blind Passenger</Name>
<Descriptions>
<Description refs="ADULT_01">
<Text>Request Service Animal if travelling with one</Text>
</Description>
</Descriptions>
<BookingInstructions>
<SSRCode>BLND</SSRCode>
</BookingInstructions>
</ServiceDefinition>
</ServiceDefinitionList> |
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<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode>soap:Server</faultcode>
<faultstring>UNEXPECTED_TECHNICAL_EXCEPTION</faultstring>
<detail>
<code>FRAM_B0006</code>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope> |
Example with optional additional information:
| Code Block | ||
|---|---|---|
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<ServiceDefinitionList>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-BLND">
<Name>Blind Passenger</Name>
<Descriptions>
<Description refs="ADULT_01 ADULT_02">
<Text>Please supply security instructions in braile</Text>
</Description>
</Descriptions>
<BookingInstructions>
<SSRCode>BLND</SSRCode>
</BookingInstructions>
</ServiceDefinition>
</ServiceDefinitionList> |
Example without optional additional information:
| Code Block | ||
|---|---|---|
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<ServiceDefinitionList>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-BLND">
<Name>Blind Passenger</Name>
<Descriptions>
<Description refs="ADULT_01"/>
</Descriptions>
<BookingInstructions>
<SSRCode>BLND</SSRCode>
</BookingInstructions>
</ServiceDefinition>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-WCHR">
<Name>Wheelchair for Ramps</Name>
<Descriptions>
<Description refs="ADULT_02"/>
</Descriptions>
<BookingInstructions>
<SSRCode>WCHR</SSRCode>
</BookingInstructions>
</ServiceDefinition>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-WCHS">
<Name>Weelchair for Steps</Name>
<Descriptions>
<Description refs="ADULT_03"/>
</Descriptions>
<BookingInstructions>
<SSRCode>WCHS</SSRCode>
</BookingInstructions>
</ServiceDefinition>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-DEAF">
<Name>Deaf Passenger</Name>
<Descriptions>
<Description refs="ADULT_04"/>
</Descriptions>
<BookingInstructions>
<SSRCode>DEAF</SSRCode>
</BookingInstructions>
</ServiceDefinition>
</ServiceDefinitionList> |
DPNA example with mandatory Description / Text
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<ServiceDefinitionList>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-DPNA">
<Name>Disabled Passenger</Name>
<Descriptions>
<Description refs="ADULT_01">
<Text>Disabled Passenger, with intellectual or developmental disability needing assistance. If you need any type of help, you must request it from the airport manager.</Text>
</Description>
</Descriptions>
<BookingInstructions>
<SSRCode>DPNA</SSRCode>
</BookingInstructions>
</ServiceDefinition>
</ServiceDefinitionList> |
DPNA example without mandatory Description / Text and error message:
| Code Block | ||
|---|---|---|
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<ServiceDefinitionList>
<ServiceDefinition ServiceDefinitionID="SPECIAL_NEED-DPNA">
<Name>Disabled Passenger</Name>
<Descriptions>
<Description refs="ADULT_01"/>
</Descriptions>
<BookingInstructions>
<SSRCode>DPNA</SSRCode>
</BookingInstructions>
</ServiceDefinition>
</ServiceDefinitionList> |
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<OrderViewRS xmlns:tag0="http://www.iata.org/IATA/EDIST/2017.2" Version="5.000">
<Document>
<ReferenceVersion>5.000</ReferenceVersion>
</Document>
<Errors>
<Error ShortText="SSE_ORM_9138" Code="486">Missing information for the service of disabled passenger.</Error>
</Errors>
</OrderViewRS> |
OrderViewRS Message |
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The service will then be returned in the OrderViewRS as an OrderItem with zero price for those services that are offered free of charge and without any EMD:
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Any Special Services not available through NDC should be requested through ServIberia at least 48 hours before the flight.
IMPORTANT NOTE
Under no circumstances should the contents of any refs or ID’s be used to identify the type of service being offered/given. In the case of Ancillaries the RFIC and SubCode(RFISC) decoded against the ATPCo Optional Services Industry Sub Codes should be used, and in the case of Special Service Requests, the SSRCode should be used, decoded against the IATA Airimp or the above table, or you can simply use the <Name>.
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