{"type":"doc","content":[{"type":"paragraph"},{"type":"mediaSingle","attrs":{"layout":"align-end","width":25.0},"content":[{"type":"media","attrs":{"width":1290,"id":"993dfd01-43c4-4987-9c43-dbc7e9d58d79","collection":"contentId-3836706946","type":"file","height":310}}]},{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"minLevel":{"value":"1"},"maxLevel":{"value":"7"}},"macroMetadata":{"macroId":{"value":"2367c8f7-ab2d-412f-9a57-7699873931c2"},"schemaVersion":{"value":"1"},"title":"Table of Contents"}},"localId":"4449959f-aa84-4f37-8f72-1196a51bfdb1"}},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"eb928019-1ab1-46af-974f-19fa21f76187"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[760.0]},"content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Special Service Request (SSR)","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"text":"SSR’s is a legacy concept used to request special services for passengers on flights. Initially this service was created for, and is still used for, the requesting of free services, such as Wheelchairs, Special Dietary Meals, services for Passengers with Reduced Mobility, etc","type":"text"}]},{"type":"paragraph","content":[{"text":"Some SSR are inventory controlled due to operational reasons, and therefore can be rejected due to capacity restraints.","type":"text"}]},{"type":"paragraph","content":[{"text":"Some services are ","type":"text"},{"text":"not ","type":"text","marks":[{"type":"strong"}]},{"text":"accepted by our code-share partners, and therefore may be rejected.","type":"text"}]},{"type":"paragraph","content":[{"text":"Note","type":"text","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"strong"}]},{"text":": The inclusion of SSRs can ","type":"text"},{"text":"only ","type":"text","marks":[{"type":"strong"}]},{"text":"be done in the initial creation of the Order and ","type":"text"},{"text":"not ","type":"text","marks":[{"type":"strong"}]},{"text":"added later in a Servicing flow.","type":"text"}]},{"type":"paragraph","content":[{"text":"The following are the SSRs that can be requested through our NDC channel.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Booking Special Services","type":"text"}]},{"type":"paragraph","content":[{"text":"The Special Services can be booked and held in unpaid (on hold) Orders to be paid with the flights in the servicing flow.","type":"text"}]},{"type":"paragraph","content":[{"text":"The bellow file contains a full end to end flow example.","type":"text"}]},{"type":"mediaGroup","content":[{"type":"media","attrs":{"id":"af6562a1-1fec-4d46-a013-8a2660029365","collection":"contentId-3836706946","type":"file"}}]},{"type":"paragraph"},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"7f5efd6f-9a9b-43db-aaa9-d03e049ac384"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[760.0]},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"SSR Code Table","type":"text"}]}]}]}]},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"22589364-5030-4b66-aa61-a9ad4f5b7532"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[59.0]},"content":[{"type":"paragraph","content":[{"text":"SSR Code","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[701.0]},"content":[{"type":"paragraph","content":[{"text":"Purpose","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[59.0]},"content":[{"type":"paragraph","content":[{"text":"BLND","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[701.0]},"content":[{"type":"paragraph","content":[{"text":"Blind Passenger","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[59.0]},"content":[{"type":"paragraph","content":[{"text":"DEAF","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[701.0]},"content":[{"type":"paragraph","content":[{"text":"Deaf Passenger","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[59.0]},"content":[{"type":"paragraph","content":[{"text":"DPNA","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[701.0]},"content":[{"type":"paragraph","content":[{"text":"Disabled Passenger, with intellectual or developmental disability needing assistance (specify details)","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[59.0]},"content":[{"type":"paragraph","content":[{"text":"WCHR","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[701.0]},"content":[{"type":"paragraph","content":[{"text":"Wheelchair for passengers who can ascend/descend steps, and are able to make own way to/from cabin seat, but require wheelchair for distances. ","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[59.0]},"content":[{"type":"paragraph","content":[{"text":"WCHS","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[701.0]},"content":[{"type":"paragraph","content":[{"text":"Passenger cannot ascend/descend steps, but is able to make own way to/from cabin seat; requires wheelchair for distances and must be carried up/down steps. ","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"text":"The code “","type":"text"},{"text":"DISA","type":"text","marks":[{"type":"strong"}]},{"text":"” can be included in the request, and this will return all the Special Services for disabilities that we offer in the response.","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"ea64b901-094e-4d71-ba1a-3c2649599248"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[760.0]},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"ServiceListRQ Message","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"text":"The applicable SSR Codes, that you can include as and when required, are taken from the ","type":"text"},{"text":"table ","type":"text","marks":[{"type":"link","attrs":{"href":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/3836706946/Special+Service+Request+SSR#SSR-Code-Table"}}]},{"text":"above.","type":"text"}]},{"type":"paragraph","content":[{"text":"To request an SSR it should be included in the ServiceListRQ message as a ","type":"text"},{"text":"Qualifier","type":"text","marks":[{"type":"code"}]},{"text":":","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n\t\n\t\tBLND\n\t\n","type":"text"}]},{"type":"paragraph","content":[{"text":"Note","type":"text","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"strong"}]},{"text":": Formerly, the only way to request SSRs was through OfferPriceRQ message, which is still possible to maintain backward compatibility. However, we recommend that from now on the ServiceList is used.","type":"text"}]},{"type":"paragraph","content":[{"text":"It should be noted that if SSRs are requested in ","type":"text"},{"text":"both ","type":"text","marks":[{"type":"strong"}]},{"text":"the OfferPriceRQ and the ServiceListRQ, then an error will be returned (please, see an example of this scenario in our ","type":"text"},{"text":"Special Services Error Messages","type":"text","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"strong"},{"type":"link","attrs":{"href":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/3951132673"}}]},{"text":" page).","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"b292bed9-6178-4a93-91d7-931b2e42950e"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[760.0]},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"ServiceListRS Message","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"ALaCarteOfferItem","type":"text"}]},{"type":"paragraph","content":[{"text":"The Special Services are returned in the ServiceListRS as ALaCarteOfferItems, for the passengers and flight segments for which they can be requested. This does not mean that the service is necessarily available, and is subject to confirmation at time of booking.","type":"text"}]},{"type":"paragraph","content":[{"text":"The Special Services can be booked and held in unpaid (on hold) Orders to be paid with the flights in the servicing flow.","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n\t\n\t\t\n\t\t\t\n\t\t\t\t5.000\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t\t\tQm9va2luZ0BHVy0xNjk1NjUyMTg3MjcwLTRSWERW\n\t\t\t\n\t\t\t\n\t\t\t\t2024-03-06T14:05:42.327Z\n \n \n \n\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tADULT_01 ADULT_02\n\t\t\t\t\t\tIB042620240108 IB042520240128\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t0.00\n\t\t\t\t\t\t\n\t\t\t\t\t\t0.00\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t0.00\n\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tSPECIAL_NEED-BLND\n\t\t\t\t\t\n\t\t\t\t\n\t\t\t","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"ServiceDefinitionList","type":"text"}]},{"type":"paragraph","content":[{"text":"Contains","type":"text"},{"text":"ServiceDefinition ","type":"text","marks":[{"type":"code"}]},{"text":"with additional information describing each of the specific ","type":"text"},{"text":"ALaCarteOfferItem","type":"text","marks":[{"type":"code"}]},{"text":", to which they are linked using the ","type":"text"},{"text":"ServiceDefinitionRef","type":"text","marks":[{"type":"code"}]},{"text":" in the ","type":"text"},{"text":"ALaCarteOfferItem","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]},{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"BookingInstructions","type":"text","marks":[{"type":"code"}]},{"text":" are used by certain system providers for legacy reasons.","type":"text"}]},{"type":"paragraph","content":[{"text":"MaximumQuantity","type":"text","marks":[{"type":"code"}]},{"text":" is the amount services permitted for each passenger per flight.","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n\t\n\t\tBlind Passenger\n\t\t\n\t\t\t\n\t\t\t\tRequest Service Animal if travelling with one\n\t\t\t\n\t\t\n\t\t\n\t\t\tBLND\n\t\t\tSSR\n\t\t\n\t\t\n\t\t\t\n\t\t\t\t1\n\t\t\t\n\t\t\n\t\n","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"99c18af6-e5cc-4b3d-a085-6b26e5797bd3"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"OrderCreateRQ Message","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"OfferID","type":"text","marks":[{"type":"code"}]},{"text":" for each is ","type":"text"},{"text":"ALaCarteOfferItem","type":"text","marks":[{"type":"code"}]},{"text":" is included in an ","type":"text"},{"text":"Offer in the ","type":"text","marks":[{"type":"code"}]},{"text":"OrderCreateRQ to book the service.","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n\t\n\t\t\n\t\t\tADULT_01 ADULT_02\n\t\t\n\t\t\n\t\t\tINFANT_01\n\t\t\n\t\n\t\n\t\t\n\t\t\tADULT_01 ADULT_02\n\t\t\t\n\t\t\t\tSPECIAL_NEED-BLND\n\t\t\t\n\t\t\n\t\n","type":"text"}]},{"type":"paragraph","content":[{"text":"The ","type":"text"},{"text":"ServiceSelection ","type":"text","marks":[{"type":"code"}]},{"text":"is mandatory for Special Service Request in the OrderCreateRQ.","type":"text"}]},{"type":"paragraph","content":[{"text":"Also the ","type":"text"},{"text":"ServiceDefinition ","type":"text","marks":[{"type":"code"}]},{"text":"is mandatory for Special Service Request in the OrderCreateRQ. Additional information in the ","type":"text"},{"text":"Description ","type":"text","marks":[{"type":"code"}]},{"text":"/ ","type":"text"},{"text":"Text","type":"text","marks":[{"type":"code"}]},{"text":" is optional, except for DPNA, which is mandatory.","type":"text"}]},{"type":"paragraph","content":[{"text":"The correct ","type":"text"},{"text":"SSRCode","type":"text","marks":[{"type":"code"}]},{"text":" must be included, otherwise the NDC_DIST_2164 error will be returned.","type":"text"}]},{"type":"paragraph","content":[{"text":"Example without mandatory ","type":"text"},{"text":"ServiceSelection ","type":"text","marks":[{"type":"code"}]},{"text":"and error message:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n \n ADULT_01\n \n\n-------------------------------------------------------------------------\n\n \n Blind Passenger\n \n \n Request Service Animal if travelling with one\n \n \n \n BLND\n \n \n","type":"text"}]},{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n \n \n soap:Server\n UNEXPECTED_TECHNICAL_EXCEPTION\n \n FRAM_B0006\n \n \n \n","type":"text"}]},{"type":"paragraph","content":[{"text":"Example with optional additional information:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n\t\n\t\tBlind Passenger\n\t\t\n\t\t\t\n\t\t\t\tPlease supply security instructions in braile\n\t\t\t\n\t\t\n\t\t\n\t\t\tBLND\n\t\t\n\t\n","type":"text"}]},{"type":"paragraph","content":[{"text":" Example without optional additional information:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n \n Blind Passenger\n \n \n \n \n BLND\n \n \n \n Wheelchair for Ramps\n \n \n \n \n WCHR\n \n \n \n Weelchair for Steps\n \n \n \n \n WCHS\n \n \n \n Deaf Passenger\n \n \n \n \n DEAF\n \n \n","type":"text"}]},{"type":"paragraph","content":[{"text":" DPNA example with mandatory ","type":"text"},{"text":"Description ","type":"text","marks":[{"type":"code"}]},{"text":"/ ","type":"text"},{"text":"Text","type":"text","marks":[{"type":"code"}]}]},{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n \n Disabled Passenger\n \n \n Disabled Passenger, with intellectual or developmental disability needing assistance. If you need any type of help, you must request it from the airport manager.\n \n \n \n DPNA\n \n \n","type":"text"}]},{"type":"paragraph","content":[{"text":"DPNA example without mandatory ","type":"text"},{"text":"Description ","type":"text","marks":[{"type":"code"}]},{"text":"/ ","type":"text"},{"text":"Text","type":"text","marks":[{"type":"code"}]},{"text":" and error message:","type":"text"}]},{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n \n Disabled Passenger\n \n \n \n \n DPNA\n \n \n","type":"text"}]},{"type":"codeBlock","attrs":{"language":"xml"},"content":[{"text":"\n \n 5.000\n \n \n Missing information for the service of disabled passenger.\n \n","type":"text"}]},{"type":"paragraph"},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"27ffc825-fd81-4c90-a20a-a8c08f28f5a7"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[760.0]},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"OrderViewRS Message","type":"text"}]}]}]}]},{"type":"paragraph","content":[{"text":"The service will then be returned in the OrderViewRS as an OrderItem with zero price for those services that are offered free of charge and without any EMD:","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n\t\n\t\t\n\t\t\t0.00\n\t\t\n\t\t0.00\n\t\t\n\t\t\t0.00\n\t\t\n\t\n\t\n\t\tADULT_01\n\t\tSPECIAL_NEED-BLND\n\t\n\t\n \n \n\t\t\t\n\t\tADULT_01\n\t\tSPECIAL_NEED-BLND\n\t\n\t\n \n \n","type":"text"}]},{"type":"paragraph","content":[{"text":"And the OrderItem is linked to the ServiceDefinition where the service is again described:","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n\t\n\t\tBlind Passenger\n\t\t\n\t\t\t\n\t\t\t\tPlease supply security instructions in braile\n\t\t\t\n\t\t\t\n\t\t\t\tPlease supply security instructions in braile\n\t\t\t\n\t\t\t\n\t\t\t\tPlease supply security instructions in braile\n\t\t\t\n\t\t\n\t\t\n\t\t\tBLND\n\t\t\n\t\n","type":"text"}]},{"type":"paragraph","content":[{"text":"In the ","type":"text"},{"text":"ServiceDefinitionList","type":"text","marks":[{"type":"code"}]},{"text":" the additional information provided is reflected back to you, together with the ","type":"text"},{"text":"BookingInstructions","type":"text","marks":[{"type":"code"}]},{"text":" needed by legacy systems.","type":"text"}]},{"type":"paragraph","content":[{"text":"Any Special Services ","type":"text"},{"text":"not","type":"text","marks":[{"type":"strong"}]},{"text":" available through NDC should be requested through ServIberia at least 48 hours before the flight. ","type":"text"}]},{"type":"paragraph","content":[{"text":"IMPORTANT NOTE","type":"text","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Under no circumstances should the contents of any refs or ID’s be used to identify the type of service being offered/given. In the case of Ancillaries the RFIC and SubCode(RFISC) decoded against the ","type":"text"},{"text":"ATPCo Optional Services Industry Sub Codes","type":"text","marks":[{"type":"link","attrs":{"href":"https://transform.atlassian.net/wiki/download/attachments/3836838134/IATA_code_RFIC.pdf?api=v2"}}]},{"text":" should be used, and in the case of Special Service Requests, the SSRCode should be used, decoded against the ","type":"text"},{"text":"IATA Airimp","type":"text","marks":[{"type":"link","attrs":{"href":"https://www.iata.org/en/publications/store/a4a-iata-reservations-interline-procedures--airimp-/"}}]},{"text":" or the above ","type":"text"},{"text":"table","type":"text","marks":[{"type":"link","attrs":{"href":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/3836706946/Special+Service+Request+SSR#SSR-Code-Table"}}]},{"text":", or you can simply use the ","type":"text"},{"text":"","type":"text","marks":[{"type":"code"}]},{"text":".","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"table","attrs":{"layout":"default","width":1800.0,"localId":"229e2a19-afba-438b-ae3a-2f27145a92a6"},"content":[{"type":"tableRow","content":[{"type":"tableHeader","attrs":{"colspan":1,"background":"#eae6ff","rowspan":1,"colwidth":[760.0]},"content":[{"type":"heading","attrs":{"level":2},"content":[{"text":"MediaList","type":"text","marks":[{"type":"strong"}]}]}]}]}]},{"type":"paragraph","content":[{"text":"Here is where we put URLs that can be used to link to additional information such as rich media and other useful information for the customer:","type":"text"}]},{"type":"codeBlock","content":[{"text":"\n\t\n\t\thttp://www.iberia.com/en/legal-information/\n\t\n\t\n\t\thttps://www.iberia.com/en/a-new-concept-in-flying/\n\t\n\t\n\t\thttps://www.iberia.com/en/luggage/allowance-in-hold/\n\t\n\t\n\t\thttps://www.iberia.com/en/fly-with-iberia/special-needs/\n\t\n","type":"text"}]},{"type":"paragraph","content":[{"text":" ","type":"text"}]},{"type":"paragraph","content":[{"text":"Examples of messages with complete flows can be downloaded from ","type":"text","marks":[{"type":"strong"}]},{"text":"here","type":"text","marks":[{"type":"strong"},{"type":"link","attrs":{"href":"https://transform.atlassian.net/wiki/spaces/NDCDOC/pages/4389830676"}}]},{"text":".","type":"text","marks":[{"type":"strong"}]}]},{"type":"mediaSingle","attrs":{"layout":"align-end","width":15.0},"content":[{"type":"media","attrs":{"width":905,"id":"f4134d14-0a99-47fe-ae4e-38705871ccd8","collection":"contentId-3836706946","type":"file","height":305}}]}],"version":1}

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