Special Service Request (SSR) Error Messages
- Valentina Maio (Unlicensed)
Special Service Request (SSR) Error Messages |
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This page contains examples of the Errors that can be returned by our API when including Special Service Requests.
The texts are returned in Spanish or English, which is the default language. Localization of the text can be undertaken by the Seller/Aggregator based on the Short-text code.
Errors will always be shown in the applicable response message (ServiceListRS, OrderViewRS).
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Scenarios |
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Scenario 1 - SSR requested in OfferPrice and then also in ServiceList
Formerly, these services could only be requested in the OfferPrice Service, and subsequently booked in OrderCreate. As explained in our Special Service Request page, they can now be requested in both the OfferPrice and the ServiceList messages. We recommend any new developments use the ServiceList, and those using the OfferPrice migrate to the ServiceList asap, as any new Special Services offered will more than likely only be offered through the ServiceList API.
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OfferPriceRQ /ServiceListRQ | OrderViewRS |
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If you request the Special Services in the OfferPrice, and then you erroneously also request them also in the ServiceList, which are both requested in the same manner using the SpecialNeedQualifiers: <Qualifier>
<SpecialNeedQualifiers>
<Code>DEAF</Code>
</SpecialNeedQualifiers>
</Qualifier>Â | If you use the <Errors>
<Error ShortText="SSE_ORM_900524" Code="795">The service selected is incorrect. Please try again and, if the issue persists, please contact us.</Error>
</Errors>If you use the <OrderItem OrderItemID="IB3af237191cc24767bffa121f81bf0c18OC_05">
<PriceDetail>
<TotalAmount>
<SimpleCurrencyPrice Code="EUR">0.00</SimpleCurrencyPrice>
</TotalAmount>
<BaseAmount Code="EUR">0.00</BaseAmount>
<Taxes>
<Total Code="EUR">0.00</Total>
</Taxes>
</PriceDetail>
<Service ServiceID="SPECIAL_NEED_IB382720231015_04" ServiceStatus="HK">
<PassengerRef>ADULT_01</PassengerRef>
<ServiceDefinitionRef SegmentRef="IB382720231015">SPECIAL_NEED-DEAF</ServiceDefinitionRef>
</Service>
<Service ServiceID="SPECIAL_NEED_IB383620231008_03" ServiceStatus="HK">
<PassengerRef>ADULT_01</PassengerRef>
<ServiceDefinitionRef SegmentRef="IB383620231008">SPECIAL_NEED-DEAF</ServiceDefinitionRef>
</Service>
</OrderItem> |
Scenario 2 - SSR Code is NOT valid
The SSR code introduced is not among the ones listed in this table or is incorrect.
ServiceListRQ / OfferPriceRQ | ServiceListRS |
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In ServiceListRQ, the code DPNA ir incorrectly spelled in this case: | Error returned in ServiceListRS: Â |
Scenario 3 - SSR requested in Post-Sale flow
Special Service Requests are NOT available in Post-Sale scenarios.
ServiceListRQ | ServiceListRS |
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In ServiceListRQ with Order, we request the SSR code for Wheelchair for Steps (WCHS): | Error returned in ServiceListRS: Â |
For further information about all kind of error messages, please go to the following link:
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UPDATE as of December 17, only people with an Iberia or IAGGBS account will be able to access them. Write to jira.support.ib@iberia.es and we will help you with the change. ACTUALIZACIÓN a partir del 17 de diciembre, sólo podrán acceder a ellas personas con cuenta de Iberia o IAGGBS. Escribe a jira.support.ib@iberia.es y te ayudaremos con el cambio.Â