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ONLY FOR POINT OF SALE SPAIN

The Spanish government subsidizes certain air travel within Spain. For residents of certain areas of Spain, traveling between those areas and the rest of Spain, and also people with large families traveling within Spain (more information can be found here in English and here in Spanish). The following explains how this is handled through our NDC channel. 

The different discounts are identified in the messages using specific codes as per the following:

Spanish Resident Discount

Spanish Large Family Discount

The Resident discount can combined with the Large Family Discount.

The type(s) of discount must be requested in the initial Shopping flow using the TicketDesig as per the following example (which shows a Canary Islands Resident Discount being combined with a General Large Family Discount):

In the Shopping responses information about the discount applied (description, type of discount, ticket designator, quantity and currency for special discount) is returned in a Remark as per the following examples.

Specific information is contained in the Discount section in the OfferItem including the total discount amount given.

And the Remarks in the FareDetail which contains a description / type of discount / ticket designator / quantity and currency per passenger of the special discount:

When creating Orders with Spanish Resident Discounts the following information must be included:

• The Spanish national ID (DNI/NIE) for those 14 years and older.

• The Resident Certificate (Certificado de Residencia) for those under 14 and without Spanish national ID (DNI/NIE).

• The Municipal Code of residence.

  • A list of the latest codes (as of publication of this page) can be found in the attached Excel file in this page in the tab “Códigos Residentes”.

  • The Government site for the latest updated Spanish Resident Discount Municipality Codes can be obtained from here.

The official Spanish Government guidelines covering these discounts can be found here and here.

When creating bookings with Spanish Resident Discount, the passenger information is validated against the Spanish government SARA system, and if unable to validate then an OrderViewProcessing Remark is returned advising that the passengers must present documentation at the airport. In addition, SARA works with the usual Spanish double surnames, and to accommodate this in the NDC messages we ask you to send a “@” between the first and second surnames, as per the following example:

When creating Orders with Spanish Large Family Discount the following information must be included:

• The Spanish national ID (DNI/NIE) for those 14 years and older.

• The Large Family Certificate (Certificado Familia Numerosa) for all passengers

• The Autonomous Community Code (Código Comunidad Autónoma) for all passengers.

  • A list of the codes can be found in the attached Excel file in this page in the tab “Códigos Fam. Num.”

The official Spanish Government guidelines covering these discounts can be found here.

The following is and example of how the information is passed in the OrderCreateRQ message. This information cannot be added or modified in the OrderChangeRQ:

In the attached file there are two tabs:

The first tab, “Códigos Residentes”, are the Municipality* codes to be used when booking the Spanish Resident Discounts.

The second tab, “Códigos Fam. Num.”, contains the short list of Autonomous Community codes, to be used when booking the Spanish Large Family Discounts: 

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*Please be aware that the Municipality codes can be updated at any time by the government of Spain, and therefore the latest version can be found here.

The Service Fee charged by the Travel Agent to the customer is also subject to Spanish Government Subsidy. Iberia offers a mechanism to inform the government of the fee charged in order for the Travel Agent to receive the subsidy.

The Service Fee can be informed both in the OrderCreate and the OrderChange-Payment (adding or modifying the fee). It is communicate as a payment method and associated to each passenger for whom the fee applies.

The fee is applied per passenger, and reported on each ticket, to BSP in the RET file (element 7), and to the government when the coupon is used.

If a Service Fee is included in an OrderCreate or OrderChange for which it is not applicable, then it is simply ignored and not applied or put anywhere.

You can modify a Service Fee at the OrderChangeRQ if there is some mistake in the OrderCreateRQ.

You can also add a new Service Fee and/or delete one replacing the Service Fee information to “0”.

The following is an example of how the Service Fee information is passed in the OrderChangeRQ message, please note that the passenger information for whom the Service Fee applies must be included in the PassengerList section and referenced in the Payment section.

In the case that the Spanish Government are unable to verify that the passenger is entitled to the discount, a remark will be returned informing that the passenger must present the necessary documentation at check-in.

Failure to present the correct documentation proving entitlement to the discount will result in the need to pay the difference at the airport in order to fly.

Also returned is the TicketDesignator with the discount codes.

And if a Service Fee has been included in the Order it is returned in the Payments section of the OrderView:

The passenger information provide in the OrderCreate and in the OrderChange is also returned in the OrderView:

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