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Ancillaries Errors and Warnings

This page contains examples of the Errors and Warnings that can be returned by our API when purchasing Ancillaries.

The texts are returned in Spanish or English, which is the default language. Localization of the text can be undertaken by the Seller/Aggregator based on the Short-text code.

Errors and Warnings will always be shown in the applicable response message (ServiceListRS, SeatAvailabilityRS).

Given the inclusion of new Ancillaries in the ServiceList, (at the moment, only available in the Pre-Sale flow), the handling of errors and warnings has undergone changes in the following scenarios:

  • If Offers are returned for only some of the requested Services, warnings also will be included for those Services which are not available.

  • If all of the requested Services fail, an Error wil be returned for each failed Service.

In the event of several Warnings referencing the same Ancillary/Service. they will be grouped together.

ServiceList Pre-Sale Flow

Scenario 1 - Invalid ServiceFilter Group Code

ServiceListRQ sample

The ServiceFilter introduced is incorrect:

ServiceListRS sample

The returned error is: 

<Parameters>
	<ServiceFilters>
		<ServiceFilter>
			<GroupCode>AF</GroupCode>
		</ServiceFilter>
	</ServiceFilters>
</Parameters>
<Errors>
	<Error ShortText="NDC_DIST_1014" Code="486">Service Filter is not valid</Error>
</Errors>

ServiceListRQ sample

Mixing valid and invalid ServiceFilter GroupCodes:

ServiceListRS sample

The invalid ServiceFilter returns the following warning:

<Parameters>
	<ServiceFilters>
		<ServiceFilter>
			<GroupCode>BG</GroupCode>
		</ServiceFilter>
		<ServiceFilter>
			<GroupCode>TS</GroupCode>
			<SubGroupCode>PX</SubGroupCode>
		</ServiceFilter>
	</ServiceFilters>
</Parameters>
<Warnings>
	<Warning ShortText="NDC_DIST_SL_1001" Code="486">Some Service Filter is not valid</Warning>
</Warnings>

While the Offers from the valid ServiceFilter are returned:

<...>
<ALaCarteOfferItem OfferItemID="ALACARTE_BAGGAGE_IB01ae986c86524700b68b81b4d9c1780e_02">
	<Eligibility>
		<PassengerRefs>ADULT_01</PassengerRefs>
		<SegmentRefs>IB044020231120</SegmentRefs>
	</Eligibility>
	<UnitPriceDetail>
		<TotalAmount>
			<SimpleCurrencyPrice Code="EUR">26.00</SimpleCurrencyPrice>
		</TotalAmount>
		<BaseAmount Code="EUR">26.00</BaseAmount>
		<Taxes>
			<Total Code="EUR">0.00</Total>
		</Taxes>
	</UnitPriceDetail>
	<Service ServiceID="BAG_SERVICE_361fa5a8-6fa1-4041-b600-da3f9395303a">
		<ServiceDefinitionRef>BAGSERVICE-15-2</ServiceDefinitionRef>
	</Service>
</ALaCarteOfferItem>
<...>

Scenario 2 - Pre-Sale Flow mix of Services (and some are not available)

ServiceListRQ sample

Mixing Services:

ServiceListRS sample

A warning is returned for the Services that are not available:

<Parameters>
	<ServiceFilters>
		<ServiceFilter>
			<GroupCode>BG</GroupCode>
		</ServiceFilter>
		<ServiceFilter>
			<GroupCode>TS</GroupCode>
			<SubGroupCode>PR</SubGroupCode>
		</ServiceFilter>
	</ServiceFilters>
</Parameters>

<Warnings>
	<Warning ShortText="NDC_DIST_2220" Code="486">PRIORITY BOARDING: Offers of optional services not available. Continue your purchase with the selected flights.</Warning>
</Warnings>

While the Offers from the available ServiceFilter are returned:

<...>
<ALaCarteOfferItem OfferItemID="ALACARTE_BAGGAGE_IBcf5b7f0932a44b38aa088e159c500382_10">
	<Eligibility>
		<PassengerRefs>ADULT_01</PassengerRefs>
		<SegmentRefs>IB043820231008</SegmentRefs>
	</Eligibility>
	<UnitPriceDetail>
		<TotalAmount>
			<SimpleCurrencyPrice Code="EUR">56.00</SimpleCurrencyPrice>
		</TotalAmount>
		<BaseAmount Code="EUR">56.00</BaseAmount>
		<Taxes>
			<Total Code="EUR">0.00</Total>
		</Taxes>
	</UnitPriceDetail>
	<Service ServiceID="BAG_SERVICE_14d8d4f4-f85d-46ed-9241-50fb4f88d124">
		<ServiceDefinitionRef>BAGSERVICE-23-2</ServiceDefinitionRef>
	</Service>
</ALaCarteOfferItem>
<...>

ServiceList Post-Sale Flow

Scenario 1 - Inclusion of ServiceFilter (Not available in Post-Sale Flow)

ServiceListRQ sample

ServiceFilter parameters are not valid for Post-Sale:

ServiceListRS sample

The returned error is: 

<Parameters>
	<ServiceFilters>
		<ServiceFilter>
			<GroupCode>BG</GroupCode>
		</ServiceFilter>
	</ServiceFilters>
</Parameters>
<Errors>
	<Error ShortText="NDC_DIST_1015" Code="486">Service Filter not available</Error>
</Errors>

ServiceListRQ sample

Purchase of Bags in a Post-Sale scenario:

ServiceListRS sample

The returned error is: 

<Parameters>
	<ServiceFilters>
		<ServiceFilter>
			<GroupCode>BG</GroupCode>
		</ServiceFilter>
		<ServiceFilter>
			<GroupCode>TS</GroupCode>
			<SubGroupCode>PR</SubGroupCode>
		</ServiceFilter>
	</ServiceFilters>
</Parameters>
<Warnings>
	<Warning ShortText="PRI_AVAIL_ERR_0021" Code="486">PRIORITY_BOARDING: Offers of optional services not available. Continue your purchase with the selected flights.</Warning>
	<Warning ShortText="PRI_AVAIL_ERR_0004" Code="486">PRIORITY_BOARDING: Already included in selected fare. Please continue with your reservation. Segment: IB043220231025</Warning>
	<Warning ShortText="PRI_AVAIL_ERR_0004" Code="486">PRIORITY_BOARDING: Already included in selected fare. Please continue with your reservation. Segment: IB044720231105</Warning>
</Warnings>

SeatAvailability Flow

Scenario 1

Error message displayed due to non-availability of Seats:

SeatAvailabilityRS sample

Non-availability of Seats. The returned error is: 

<Errors>
  <Error ShortText="NDC_DIST_1006" Code="486">Seap map not available</Error>
</Errors>

Unpaid / On-Hold

Unpaid Orders

In Unpaid Orders (flight tickets yet to be issued):

SeatAvailabilityRS sample

Purchase of Seats in a Post-Sale scenario. The returned error is: 

<Errors>
	<Error ShortText="NDC_DIST_1007" Code="486">Request not available for unticketed orders</Error>
</Errors>

OrderCreateRQ sample

Purchase of Bags in an On-Hold scenario and in the Pre-Sale Flow:

OrderCreateRS sample

The returned error is: 

<Order>
	<Offer OfferID="IB624be5fa7967426aa0a51b9ba7b6bc61OC" Owner="IB" ResponseID="Qm9va2luZ0BHVy0xNjgyNjg2NjAwMzM1LTNGU05h">
		<OfferItem OfferItemID="IB624be5fa7967426aa0a51b9ba7b6bc61OC_01">
			<PassengerRefs>ADULT_01 ADULT_02 ADULT_03</PassengerRefs>
		</OfferItem>
	</Offer>
	<Offer OfferID="ALACARTE_IB7fbdd9f52ec9420f8a032ae80cae01fa" Owner="IB" ResponseID="Qm9va2luZ0BHVy0xNjgyNjg2NjAwMzM1LTNGU05h">
		<OfferItem OfferItemID="ALACARTE_BAGGAGE_IB7fbdd9f52ec9420f8a032ae80cae01fa_17">
			<PassengerRefs>ADULT_01</PassengerRefs>
		</OfferItem>
		<OfferItem OfferItemID="ALACARTE_BAGGAGE_IB7fbdd9f52ec9420f8a032ae80cae01fa_17">
			<PassengerRefs>ADULT_02</PassengerRefs>
		</OfferItem>
		<OfferItem OfferItemID="ALACARTE_BAGGAGE_IB7fbdd9f52ec9420f8a032ae80cae01fa_17">
			<PassengerRefs>ADULT_03</PassengerRefs>
		</OfferItem>
		<OfferItem OfferItemID="ALACARTE_BAGGAGE_IB7fbdd9f52ec9420f8a032ae80cae01fa_41">
			<PassengerRefs>ADULT_01</PassengerRefs>
		</OfferItem>
		<OfferItem OfferItemID="ALACARTE_BAGGAGE_IB7fbdd9f52ec9420f8a032ae80cae01fa_41">
			<PassengerRefs>ADULT_02</PassengerRefs>
		</OfferItem>
		<OfferItem OfferItemID="ALACARTE_BAGGAGE_IB7fbdd9f52ec9420f8a032ae80cae01fa_41">
			<PassengerRefs>ADULT_03</PassengerRefs>
		</OfferItem>
	</Offer>
</Order>
<Errors>
	<Error ShortText="NDC_DIST_2013" Code="486">Additional services only available with instant purchase</Error>
</Errors>

For further information about all kind of error messages, please go to the following link:

Error Codes

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