This service is used to get the seat map for the flight segments referenced in the request. Note that depending on whether you request this in the pre-sale or post sale flow you will reference the Offer or the Order accordingly.

We provide two different methods to request the seat availability:

Pre-Sale: Requires a previous OfferPrice
Post-Sale: Requires a previously created and paid Order.

The various search parameters are described below:

New or modified element

To be removed/deprecated

Unique to v2 - Branded Fares

Unique to V1 - Fare Families

Common Sections

HTTP Header

NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES
api_key	Your unique key used to authorize access to the API. update source	Alphanumeric	N/A

Language, Version and Name Space

NAME

DESCRIPTION

FORMAT

ALLOWED/POSSIBLE VALUES

NDC SERVICES

Version

The IATA version of the message

Mandatory for Schema

Numeric

Any

All Services

PrimaryLangID

Two character ISO Language Code, for the agent’s preferred language.

This is used for error messages and some other data such as legal waivers.

2 Alphabetical

EN
ES

All Services

(except in the OrderChangeNotification)

xmlns

IATA official website

Mandatory for Schema

Alphanumeric

Any

All Services

Point of Sale

HEADER NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES	NDC SERVICES
<PointOfSale>
Location / CountryCode	The point of sale country code.	2 letter country code	List of countries	All request messages

Document

NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES	NDC SERVICES
<Document>
ReferenceVersion	The IATA Schema version.	Numeric	Any	All Services

Party

Sender Section

NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES	NDC SERVICES
<Party>
Sender / TravelAgencySender / Name	Agency Name Iberia will always use the Name stored in our system when the Seller/Sender registered to use our NDC.	Alphanumeric	Any	All Request messages and OrderViewRS
Sender / TravelAgencySender / Contacts / Contact Attribute ContactType	Used to indicate to whom to send email confirmation emails and what information to include. More information can be found here	Only as per allowed values	`"itin_only"` or `"itin_and_price"`	All Request messages and OrderViewRS
Sender / TravelAgencySender / Contacts / Contact / EmailContact / Address	Email to contact the Travel Agency Mandatory for schema if 'EmailContact' tag is indicated.	Alphanumeric	Any	All Request messages and OrderViewRS
Sender / TravelAgencySender / Contacts / Contact / PhoneContact / Application	To indicate whether the Travel Agency phone is a fixed line or mobile.	Only as per allowed values	`"BUSINESS"` or `"MOBILE"`	All Request messages and OrderViewRS
Sender / TravelAgencySender / Contacts / Contact / PhoneContact / Number Attribute CountryCode	Phone number to contact the Travel Agency, with CountryCode. <Number CountryCode="+34">666666666</Number>	Numeric	Any valid telephone number with Country code.	All Request messages and OrderViewRS
Sender / TravelAgencySender / Contacts / Contact / Name / Surname	The surname of the person to contact in the Travel Agency. Mandatory for schema if 'Name' tag is indicated.	Alphanumeric	Any	All Request messages and OrderViewRS
Sender / TravelAgencySender / Contacts / Contact / Name / Given	The given name of the person to contact in the Travel Agency	Alphanumeric	Any	All Request messages and OrderViewRS
Sender / TravelAgencySender / IATA_Number	Sender IATA identifier: IATA number (used by IATA accredited Travel Agents) TIDs number (recommended if you are not an IATA Accredited agent) If using the IATA Delegation functionality for Servicing orders, and no CorporateSender information is included in the message, then the Servicing IATA's number is included here.	Numeric	7/8 Numbers	All Request messages and OrderViewRS
Sender / TravelAgencySender / OtherIDs / OtherID	Pseudo IATA (assigned by Iberia) NDC Mandatory	Numeric	7/8 Numbers	All Request messages and OrderViewRS
Sender / TravelAgencySender / AgencyID	Presently, Iberia does not make use of this field. Mandatory for Schema.	Alphanumeric	Any	All Request messages and OrderViewRS
Sender / CorporateSender / ID	ID for the Corporate. These are issued by Iberia and British Airways, and are sometimes referred to as a “JBID”. Not applicable to OrderList. NDC Mandatory	Alphanumeric	Identifier assigned by Iberia.	All Request messages and OrderViewRS
Sender / ORA_Sender / AirlineID	Code of the Offer/Order Responsible Airline sending the message. Used in the OCN message.	Two Alphabetical Letters	IB	OrderChangeNotif
Sender / ORA_Sender / Name	Name of the Offer/Order Responsible Airline sending the message. Used in the OCN message.	Alphabetical	Iberia	OrderChangeNotif

Participant Section

NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES	NDC SERVICES
<Party>
Participants / Participant / TravelAgencyParticipant / Name	Travel Agency Name. This is the Travel Agent who is registered with Iberia and British Airways as managing travel for the above Corporate. A validation check is run against our Sales database.	Alphanumeric	Any	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant / Type	Only when using IATA Delegation functionality. Mandatory for IATA Delegation when CorporateSender is used. This is used to indicate whether the TravelAgencyParticipant is the agency undertaking the Servicing or the agency that created or paid for the order. see example: Party Elements	Only as per allowed values	`"SERVICING_IATA"` or `"RESPONSIBLE_IATA"`	This element is returned in all services except: AirShopping OfferPrice OrderCreate OrderList
Participants / Participant / TravelAgencyParticipant / Contacts / Contact Attribute ContactType	Used to indicate to whom to send email confirmation emails and what information to include	Only as per allowed values	`"itin_only"` or `"itin_and_price"`	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant / Contacts / Contact / EmailContact / Address	Email to contact the Agency	Alphanumeric	Any	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant / Contacts / Contact / PhoneContact / Application	To indicate whether the Travel Agency phone is a fixed line or mobile.	Only as per allowed values	`"BUSINESS"` or `"MOBILE"`	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant / Contacts / Contact / PhoneContact / Number	Phone number to contact the Travel Agency	Numeric	Any	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant / Contacts / Contact / Name / Surname	The surname of the person to contact in the Travel Agency. Mandatory for schema if 'Name' tag is indicated.	Alphanumeric	Any	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant / Contacts / Contact / Name / Given	The given name of the person to contact in the Travel Agency	Alphanumeric	Any	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant Attribute SequenceNumber	Sequence number related to the Participants, irrespective of their type (TravelAgency, Aggregator, etc…), sent in the request. The order of the sequence number must follow the order in which the parties are connecting to our API. With the highest number being the party whose API key is being used to connect to us, and the lowest number (1) being the party in contact with the travelling passenger. See example 5 below.	Numeric		All messages when there are more than one Participant.
Participants / Participant / TravelAgencyParticipant / IATA_Number	The Travel Agency’s unique identifier: IATA number (if you have one) TIDs number (recommended if you do not have an IATA) If using the IATA Delegation functionality for Servicing orders: If no CorporateSender information is included in the message, then the Responsible IATA's number must be included here. If CorporateSender information is included in the message, then the Servicing IATA’s number and the Responsible IATA's number must both be included here with their SequenceNumber and their applicable Type. The Servicing IATA must have the lowest SequenceNumber and the Responsible IATA must be the next number in the sequence. In both cases. See examples below	7/8 Numeric	The identifier registered with Iberia.	All Request messages, and OrderView when using CorporateSender. All Servicing Request messages (except OrderListRQ), and OrderView when using IATA Delegation.
Participants / Participant / TravelAgencyParticipant / AgencyID	Iberia do not presently use this field, although it is mandatory as per the schema.	Alphanumeric	Any	All Request messages.
Participants / Participant / AggregatorParticipant Attribute SequenceNumber	Sequence number related to the Participants irrespective of their type (TravelAgency, Aggregator, etc…), sent in the request. The order of the sequence number must follow the order in which the parties are connecting to our API. With the highest number being the party whose API key is being used to connect to us, and the lowest number (1) being the party in contact with the travelling passenger. See example 5 below.	Numeric		All Request messages.
Participants / Participant / AggregatorParticipant / AggregatorID	The unique identifier of the Aggregator. This can be any of the following: IATA number (if you have one) TIDs number (recommended if you do not have an IATA) Pseudo IATA(assigned by Iberia and British Airways)	7/8 Numeric	The identifier registered with Iberia.	This element is returned in all services except: OrderViewRS
Participants / Participant / AggregatorParticipant / Name	The name of the Aggregator as stored in our database associated to the AggregatorID. following:	Alphanumeric	The name registered with Iberia.	This element is ONLY used and returned in the: OrderChangeNotification

Recipient Section - (only for OCN message)

NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES	NDC SERVICES
<Party>
Recipient / TravelAgencyRecipient / IATA_Number	Used in the OCN message to identify the IATA of the TravelAgency/Seller to whom this message is being directed.	7/8 Numeric	N/A	OrderChangeNotification
Recipient / TravelAgencyRecipient / AgencyID	Used in the OCN message to include the name, as per our database, of TravelAgency/Seller to whom this message is being directed.	Alphanumeric	N/A	OrderChangeNotification

In addition to the Common Sections the main parts of the request message are the following:

Query

Query Pre-Sale

NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES
<Query> Pre-Sale
Offer Attribute OfferID Attribute Owner Attribute ResponseID	ID of the Offer for which you require the SeatAvailability Together with the Owner of said Offer. Today this is always “IB” ID of the OfferPriceRS for which you require the SeatAvailability	Alphanumeric Alphanumeric Alphanumeric	A valid OfferID “IB” Any
Offer / SegmentID	ID of the flight segment for which you require the SeatAvailability. This element can be repeated for each flight segment of the Offer for which you require the SeatAvailability.	Alphanumeric	A valid SegmentID (Ex: IB888120230301)

Query Post-Sale

NAME	DESCRIPTION	FORMAT	ALLOWED/POSSIBLE VALUES
<Query> Post-Sale
Order Attribute Owner Attribute OrderID	Today this is always “IB” ID of the Order for which you require the SeatAvailability.	Alphanumeric Alphanumeric	“IB” A valid OrderID
Order / SegmentID	ID of the unused flight segment for which you require the SeatAvailability. This element can be repeated for each unused flight segment of the Order for which you require the SeatAvailability.	Alphanumeric	A valid SegmentID (Ex: IB888120230301)

Example SeatAvailabilityRQ:

SeatAvailabilityRQ example Pre-Sale flow

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://www.iata.org/IATA/EDIST/2017.2">
   <soapenv:Header/>
   <soapenv:Body>
      <SeatAvailabilityRQ Version="5.000" PrimaryLangID="es" xmlns="http://www.iata.org/IATA/EDIST/2017.2">
         <PointOfSale>
            <Location>
               <CountryCode>ES</CountryCode>
            </Location>
         </PointOfSale>
         <Document>
            <ReferenceVersion>5.000</ReferenceVersion>
         </Document>
         <Party>
            <Sender>
               <TravelAgencySender>
                  <Name>NDC Agency Name</Name>
                  <Contacts>
                     <Contact>
                        <EmailContact>
                           <Address>pruebas@pruebas.com</Address>
                        </EmailContact>
                        <PhoneContact>
                           <Application>MOBILE</Application>
                           <Number CountryCode="+34">666666666</Number>
                        </PhoneContact>
                        <Name>
                           <Surname>Perez</Surname>
                           <Given>Pepe´s</Given>
                        </Name>
                     </Contact>
                  </Contacts>
                  <OtherIDs>
                     <OtherID>XXXXXXXX</OtherID>
                  </OtherIDs>
                  <AgencyID>XXXXXXXX</AgencyID>
               </TravelAgencySender>
            </Sender>
            <Participants>
               <Participant>
                  <AggregatorParticipant SequenceNumber="1">
                     <AggregatorID>XXXXXXXX</AggregatorID>
                  </AggregatorParticipant>
               </Participant>
            </Participants>
         </Party>
         <Query>
            <Offer OfferID="IB378316b7a7924aafad62e2ce8f478942OP" Owner="IB" ResponseID="Qm9va2luZ0BHVy0xNjUxMDYzNTc4MDI5LThQMzQ3">
            <SegmentID>IB310220231018</SegmentID>
            </Offer>
         </Query>
      </SeatAvailabilityRQ>
   </soapenv:Body>
</soapenv:Envelope>

Examples SeatAvailabilityRQ 2024:

SeatAvailabilityRQ Seat Presale on hold UC01 example 2024

<SeatAvailabilityRQ>
	<Query>
		<Offer OfferID="IBd9f8773737e74c85b1172bf9168214b1OC" Owner="IB" ResponseID="Qm9va2luZ0BHVy0xNzEzOTU5MTczMTYyLWg4T041"/>
	</Query>
</SeatAvailabilityRQ>

SeatAvailabilityRQ Paid Seats UC02 example 2024

<Query>
	<Offer OfferID="IB95a0ff8f7dd846a7af4227367d18c52cOP" Owner="IB" ResponseID="Qm9va2luZ0BHVy0xNzEyMjQ1NjA1NzEzLU1teE1Y"/>
</Query>

SeatAvailabilityRQ Seat Postsale UC11 example 2024

<Query>
	<Order Owner="IB" OrderID="IB30c290390a7a41268d2316713f0edc9fOC"/>
</Query>

Examples of messages with complete flows can be downloaded from here.

Error messages

For further information about all kind of error messages, please go to the following link:

Errors

Sender Section

[data-colorid=jt3jgwpuwt]{color:#bf2600} html[data-color-mode=dark] [data-colorid=jt3jgwpuwt]{color:#ff6640}[data-colorid=oym7z9y5fz]{color:#ff5630} html[data-color-mode=dark] [data-colorid=oym7z9y5fz]{color:#cf2600}Participant Section

Recipient Section - (only for OCN message)

Query Pre-Sale

Attribute

Attribute

Attribute

Query Post-Sale

Attribute

Attribute

Example SeatAvailabilityRQ:

Examples SeatAvailabilityRQ 2024:

Examples of messages with complete flows can be downloaded from here.

Error messages

Participant Section