Payment

Pay for services in a previously created Order that is held with a PaymentTimeLimit. Orders on Hold with ancillaries have to be paid for in full (all OrderItems) with this service.

The following payment methods can be used depending on the type of Seller (IATA or Non IATA) and the Market

• Cash (no need to specify payer)

• Credit Card (with 3-Domain Secure payment if required by the card in the Market)

• To pay for an order by Credit Card installments where allowed

• Voucher (see Voucher section below)

  • To pay the complete cost of a previously created Order with an Iberia Voucher.

• Voucher and Cash combined

  • To pay the cost of an Order (with or without Ancillaries) with an Iberia Voucher and Cash.

  • If the value of the Voucher is zero then an error will be returned. If the value of the Voucher is less than the total cost of the Order then the difference will be charged in Cash. The amount charged against each FOP (Cash & Voucher) will be returned in the OrderViewRS.

Add

This action is intended to perform the following changes:

• Name Correction

  • Up to 3 characters once.

  • Only one change per request and per passenger.

  • Allowed for:

    • Adult and Children only

    • Unpaid and Paid orders (any documents are automatically reissued)

    • Private Fares & Spanish Large Family discount (not Spanish Resident discount)

    • Orders with tickets in conjunction.

    • When all ticket coupons are not check-in or used.

    • Orders that have undergone a previous flight change (reissuance)

  • Not allowed for:

    • Infants, Adult with associated Infant, or passengers with Ancillary Services associated.

    • When a segment has been flown or there has been a previous Name Correction for same passenger.

    • Passengers with Spanish Residents discount.

  • Name correction and update of contact info for the same passenger can be in the same request.

• Passenger Contact

  • Allowed for:

    • Paid and Unpaid orders. 

    • Add or correct an email (one passenger at a time)

    • Add or correct a phone number (one passenger at a time)

  • Not allowed for:

    • Infant passengers

    • Emergency Contact information

  • Only one change per request and per passenger (e-mail & phone can be changed at the same time).

  • Name Correction and contact info (e-mail & phone) can be changed at the same time for the same passenger.

  • If changing only one of the contact types (phone or e-mail), then the contact type not being changed must also be included in request, so as not to be deleted from the Order.

  • Deletion of contact info (phone or e-mail) for specific passenger by not including new data in the request.

  • Ability to add contact info (phone or e-mail) to passengers without it.

• Ancillaries

  • Allowed for:

    • Unused flight segments 

    • Only Bags and Seats (both Bags and Seats can be added in the same request)

    • Only paid Orders with tickets issued (including changed and reissued Orders)

    • Adults and Children only (not for Infants)

  • Not Allowed for:

    • Infants

  • Each adult and child can have a maximum of 9 checked bags. The 9 bags include both free baggage allowance and additional purchased bags. (i.e. maximum 2 free bags plus 7 purchased)

• Sporting Equipment allowance for Sport Private Fare

  • Unpaid and Paid Orders. 

  • Only one equipment per passenger.

    • Except Adults with Infant can have second equipment for the infant.

  • Allowed after voluntary changes

  • Changes or deletion of existing equipment is not supported.

• Frequent Flyer / OnBusiness

  • Add/Update Frequent Flyer Number and/or OnBussiness for each passenger (excluding infants) one at a time.

  • If the Frequent Flyer information is not valid, we will return an error.

  • Add/Update data for passengers in previously created orders. Note: Only Add can be used, replacing any existing data. Deletion is not currently possible.

Delete

• Delete/Cancel

  • Allowed for:

    • All passengers in the Order.

    • Some passengers in the Order (resulting in a split Order).

    • Unpaid, Paid & Partially used Orders.

    • Orders with at least one flight not used

    • Orders with any form of payment. (Applicable refunds are processed automatically)

      • Orders paid with cash + voucher within 24 hours of purchase

  • Not available for:

    • Disney Private fare

    • Orders paid with cash + voucher more that 24 hours after purchase

  • Coupons have to be Open for Use/Airport Control status.

  • OrderReShop is mandatory prior to this OrderChange 

Cancel

• Cancel Remaining Services

  • Refunds the applicable unused part of an order for all passengers of the order.

  • Previous OrderReshop type 'Cancel' is mandatory.

  • Coupons have to combine Used/Flown status and Open for Use/Airport Control status.

  • OrderCancel should be used to cancel Orders with no Services consumed.

Voluntary Change

• Changes of date, time (flight number) and class of flight(s):

  • Allowed for:

    • Unpaid, Paid & Partially used Orders.

      • Some or all of the original flights can be maintained.

      • Any additional payments must be included in the OrderChangeRQ message

      • For paid Orders, flight coupons must/can be in the following states:

        • Open for Use

        • Airport Control (and able to take control)

        • No Show (and if the fare allows changes)

      • Private Fares, Spanish Resident Discount and Spanish Large Family discounts.

      • Some or all of the flights.

      • All passengers in the Order.

      • Some passengers in the Order (resulting in a split Order), with the exception of Disney Private Fares.

      • OrderReshop is mandatory.

      • Maintining the same Origin and Destination cities (Change of airport in same city permitted, and change of routing, i.e. direct to indirect, and vice versa, is also permitted).

      • Not Allowed for:

        • Changing Origin and Destination cities

      • Multiple changes are allowed.

***WARNING*** Associated ancillaries that cannot be changed/moved with the flights are lost, and a warning is shown in both the OrderReshopRS and OrderViewRS.