SPORT Product Warning Messages |
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This section contains examples and scenarios of the Errors and Warnings that can be returned by our API when purchasing the Sport product.
The texts are returned in Spanish or English, which is the default language. Localization of the text can be undertaken by the Seller/Aggregator based on the Short-text code.
The following scenarios show Warning and Error messages resulting from unsuccessful Sport baggage requests and inclusions, within the Sport private fare product.
Pre-Sale Scenarios |
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The following scenarios show warnings returned when including Sport baggages through the OrderCreate.
Scenario 1 - Sport baggage allowance not applicable
The requested baggage allowance is not available with the Fare product being purchased.
AirShoppingRQ / OrderCreateRQ | OrderViewRS |
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In the AirShopping, a FarePreference that is not Sport product: <FarePreferences> <Types> <Type PreferencesContext="TO">758</Type> </Types> </FarePreferences> In the OrderCreate, Sport baggage allowance is requested: <InstructionsList> <Instruction ListKey="AA"> <FreeFormTextInstruction refs="ADULT_01 IB309620230722 IB309320230729"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="BB"> <FreeFormTextInstruction refs="CHILD_01 IB309620230722 IB309320230729"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | Warning returned as Sport baggage allowance not available with Fare product purchased: <Warnings> <Warning ShortText="SSE_ORM_BI_0001" Code="486">InstructionList information has been ignored as not aplicable.</Warning> </Warnings> |
Scenario 2 - Including more Sport equipment than permitted per passenger
Note: The only exception is Adult + Infant, where it is allowed to include up to two baggages. The Sports baggage cannot be included for Infant type solely (see Scenario 5).
2.1 One passenger exceeding the allowed number of Sport equipment
OrderCreateRQ | OrderViewRS |
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<InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="CHILD_01 IB382320230820 IB383820230827"> <Remark>BAGGAGE/SP/0EC</Remark> <Remark>BAGGAGE/SP/0EE</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | <Warnings> <Warning ShortText="NDC_DIST_BI_0001" Code="486">Only the first remark in InstructionList information has been included.</Warning> </Warnings> And in the InstructionsList, only the first valid baggage is returned: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="CHILD_01 IB382320230820 IB383820230827"> <Remark>BAGGAGE/SP/0EC/NN</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> |
2.2 Adult + Infant exceeding the allowed number of Sport equipment
OrderCreateRQ | OrderViewRS |
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In the OrderCreateRQ, ADULT_01 is including up to three Sport baggages. Two of them are correct since they are included within the Infant + Adult permitted baggages: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01 IB310920230905 IB043420230905 IB044720230912 IB310220230912"> <Remark>BAGGAGE/SP/0EC</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_02"> <FreeFormTextInstruction refs="ADULT_02 IB310920230905 IB043420230905 IB044720230912 IB310220230912"> <Remark>BAGGAGE/SP/0EC</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_03"> <FreeFormTextInstruction refs="ADULT_01 IB310920230905 IB043420230905 IB044720230912 IB310220230912"> <Remark>BAGGAGE/SP/0D4</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_04"> <FreeFormTextInstruction refs="ADULT_01 IB310920230905 IB043420230905 IB044720230912 IB310220230912"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The returned Warning message: <Warnings> <Warning ShortText="SSE_ORM_SP_0004" Code="486">The number of Sports Equipment per passenger has been exceeded.</Warning> </Warnings> And in the InstructionsList, the valid Sports baggage returned and included: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01 IB310920230905 IB310220230912 IB043420230905 IB044720230912"> <Remark>BAGGAGE/SP/0EC/NN</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_02"> <FreeFormTextInstruction refs="ADULT_02 IB310920230905 IB310220230912 IB043420230905 IB044720230912"> <Remark>BAGGAGE/SP/0EC/NN</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_03"> <FreeFormTextInstruction refs="ADULT_01 IB310920230905 IB310220230912 IB043420230905 IB044720230912"> <Remark>BAGGAGE/SP/0D4/NN</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> |
Scenario 3 - One or more Sport baggages included are not valid
Checking whether the Sport equipments fall within the permitted baggage allowance.
OrderCreateRQ | OrderViewRS |
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<InstructionsList> <Instruction ListKey="AA"> <FreeFormTextInstruction refs="ADULT_01 IB383120230811 IB887820230811 IB887920230818 IB383620230818"> <Remark>BAGGAGE/SP/0XX</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="BB"> <FreeFormTextInstruction refs="CHILD_01 IB383120230811 IB887820230811 IB887920230818 IB383620230818"> <Remark>BAGGAGE/SP/0D6</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The returned Warning message: <Warnings> <Warning ShortText="SSE_ORM_SP_0001" Code="486">Some Sports Equipment requested ignored as invalid.</Warning> </Warnings> And in the InstructionsList, the correct Sports baggage returned: <InstructionsList> <Instruction ListKey="INSTRUCTION_02"> <FreeFormTextInstruction refs="ADULT_01 CHILD_01 IB383120230811 IB887820230811 IB887920230818 IB383620230818"> <Remark>BAGGAGE/SP/0D6/NN</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> |
Scenario 4 - Sport baggage not included for all segments within same O/D
4.1 Baggage has not been included for both Origin and Destination segments
Note: As explained in our Sport Product page, Sport baggage(s) must be assinged to a single passenger of the Order, as well as being included in every single segment of the same Origin-Destination.
OrderCreateRQ | OrderViewRS |
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In this example, a scenario would be Origin = Madrid (MAD), Destination= New York (JFK), with Stopover = London (LHR), being first segment MAD to LHR, and the second segment LHR to JFK: <FlightSegmentList> <FlightSegment SegmentKey="IB044720231212"> <...> <.../> </FlightSegment> <FlightSegment SegmentKey="IB340020231212"> <...> <.../> </FlightSegmentList> Baggages must be included in two segments a once, and below, in Instruction_01, there is only one segment where the Sports baggage is included: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01 IB044720231212"> <Remark>BAGGAGE/SP/0D6</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The following warning is returned: <Warnings> <Warning ShortText="SSE_ORM_SP_0003" Code="486">Sports Equipment must be requested for all flights within same origin-destination.</Warning> </Warnings> |
4.2. No segments referenced in the Request
Segments have not been referenced in the request.
OrderCreateRQ | OrderViewRS |
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<InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01"> <Remark>BAGGAGE/SP/0EC</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The Warning returned: <Warnings> <Warning ShortText="SSE_ORM_SP_0003" Code="486">Sports Equipment ignore as must be requested for all flights within same origin-destination.</Warning> </Warnings> |
Scenario 5 - Sport baggage inclusion not valid (Infant passenger type)
It is necessary to include the Sports equipment of the Infant in the Adult request. Otherwise, the following Warning message is returned:
OrderCreateRQ | OrderViewRS |
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<InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_02 INFANT_02 IB383120230825 IB382220230901"> <Remark>BAGGAGE/SP/0EC</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | <Warnings> <Warning ShortText="SSE_ORM_SP_0005" Code="486">Sports Equipment not permited for Infant passenger.</Warning> </Warnings> |
Scenario 6 - Voluntary flight change
The Sport baggage has been requested and, then, there is a voluntary change of the flight.
OrderReshopRQ / OrderChangeRQ | OrderViewRS |
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In the OrderReshopRQ, the flight change: <Reshop> <OrderServicing> <Add> <FlightQuery> <OriginDestinations> <OriginDestination> <Departure> <AirportCode>MAD</AirportCode> <Date>2023-10-13</Date> </Departure> <Arrival> <AirportCode>LIS</AirportCode> </Arrival> </OriginDestination> <OriginDestination> <Departure> <AirportCode>LIS</AirportCode> <Date>2023-11-12</Date> </Departure> <Arrival> <AirportCode>MAD</AirportCode> </Arrival> </OriginDestination> </OriginDestinations> </FlightQuery> <Passengers> <PassengerReferences>ADULT_01 CHILD_01</PassengerReferences> </Passengers> </Add> <Delete> <OrderItem OrderItemID="IB8ed966ce9b604aa8bcc396932c97ec28OC_01"/> <OrderItem OrderItemID="IB8ed966ce9b604aa8bcc396932c97ec28OC_02"/> </Delete> </OrderServicing> </Reshop> | The Warning returned is: <Warnings> <Warning ShortText="SSE_ORM_9179" Code="486">Contact Iberia to re-request the aditional services for all flights</Warning> </Warnings>
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Scenario 7 - Product not correctly included
No passenger has been assigned to the Sports equipment.
OrderViewRS |
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<Warnings> <Warning ShortText="SSE_ORM_SP_0009" Code="486">Sports Equipment ignored as must be requested for one passenger.</Warning> </Warnings> |
Post-Sale Scenarios |
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The following scenarios show errors and warnings returned when adding Sport baggages through the OrderChange.
Note: In an Order where all Sport equipments fail to be added, an error will be returned. In cases where one ore more are correctly included, the correct one is returned along with a Warning indicating which ones are incorrect.
Scenario 1 - Sport baggage allowance not applicable (OrderChange)
In the example below, no private Sport product has been requested in the AirShoppingRQ.
OrderChangeRQ | OrderViewRS |
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Being the AirShopping request for private products baggage allowance empty, we include the baggage in the OrderChangeRQ: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB043820231214"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | And the error we are returned is: <Errors> <Error ShortText="NDC_DIST_SP_0001" Code="486">Sports Equipment requested not available with this Fare.</Error> </Errors> |
Scenario 2 - Sport baggage assigned to more than one passenger
Baggages added to more than one passenger:
OrderChangeRQ | OrderChangeRS / OrderViewRS |
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In the OrderChangeRQ, the Query contains two passenger: <Query> <OrderID>IB2f9657fdab8e458e90a30e15fd1d1f19OC</OrderID> <PassengerServicing> <New PassengerID="ADULT_01"> <ActionType>Add</ActionType> </New> <New PassengerID="ADULT_02"> <ActionType>Add</ActionType> </New> </PassengerServicing> </Query> While in the InstructionsList there are two Sport baggages, each assigned to different passengers: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB323220240707"> <Remark>BAGGAGE/SP/0EC</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_2"> <FreeFormTextInstruction refs="ADULT_02 IB323220240707"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The following warning is returned: <Warnings> <Warning ShortText="NDC_DIST_SP_0011" Code="486">Sports Equipment must be requested for same passenger.</Warning> </Warnings> In OrderViewRS the baggage returned: <InstructionsList> <Instruction ListKey="Instruction_2"> <FreeFormTextInstruction refs="ADULT_02 IB323220240707"> <Remark>BAGGAGE/SP/0D8/NN</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> |
Scenario 3 - One or more Sport equipments are not valid
3.1 Incorrect information in Remark
The Remark element contains incorrect information (two examples):
| OrderChangeRS |
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In the OrderChangeRQ, the Remark information does not match any Sport equipment: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB043420240314 IB044720240326"> <Remark>Other</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The following error is returned: <Errors> <Error ShortText="NDC_DIST_SP_0002" Code="486">Some Sports Equipment requested ignored as invalid.</Error> </Errors> |
| OrderChangeRS |
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In the OrderChangeRQ, there are two Remarks information, one of which does not match any Sport equipment: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB332620240614"> <Remark>Other</Remark> <Remark>BAGGAGE/SP/0EC</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The following error is returned: <Errors> <Error ShortText="NDC_DIST_SP_0002" Code="486">Some Sports Equipment requested ignored as invalid.</Error> </Errors> |
3.2 Two different Instructions, incorrect information in the Remark
OrderChangeRQ | OrderChangeRS / OrderViewRS |
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In the OrderChangeRQ, two different Instructions where one of them is not valid: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB044820231207 IB044920231223"> <Remark>Other</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_2"> <FreeFormTextInstruction refs="ADULT_01 IB044820231207 IB044920231223"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The same error as in the previous examples is returned: <Warnings> <Warning ShortText="NDC_DIST_SP_0002" Code="486">Some Sports Equipment requested ignored as invalid.</Warning> </Warnings> Only the first valid option is returned in OrderViewRS: <InstructionsList> <Instruction ListKey="IB46f9e00e90ac4c24a4a7275b8a0a9214"> <FreeFormTextInstruction refs="ADULT_01 IB044820231207 IB044920231223"> <Remark>BAGGAGE/SP/0D8/NN</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> |
Scenario 4 - Sport baggage not included for all segments within same O/D
Note: As explained in our Sport Product page, Sport baggage(s) must be assinged to a single passenger of the Order, as well as being included in every single segment of the same Origin-Destination:
OrderChangeRQ | OrderChangeRS |
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In this example, a scenario would be Origin = Madrid (MAD), Destination= New York (JFK), with Stopover = London (LHR), being first segment MAD to LHR, and the second segment LHR to JFK:: <FlightSegmentList> <FlightSegment SegmentKey="IB043120231107"> <...> <FlightDetail> <FlightDuration> <Value>PT1H10M</Value> </FlightDuration> </FlightDetail> </FlightSegment> <FlightSegment SegmentKey="IB380420231107"> <...> <FlightDetail> <FlightDuration> <Value>PT1H15M</Value> </FlightDuration> </FlightDetail> </FlightSegment> </FlightSegmentList> Baggages must be included in two segments a once, and below, in Instruction_01, there is only one segment where the Sports baggage is included: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB043120231107"> <Remark>BAGGAGE/SP/0DD</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The following error is returned: <Errors> <Error ShortText="NDC_DIST_SP_0006" Code="486">Sports Equipment must be requested for all flights within same origin-destination.</Error> </Errors> |
Scenario 5 - Adding baggages to used segments
Note: This scenario applies to “Checked-in”, “Flown” and/or “Used” flight status.
OrderChangeRQ / OrderViewRS | OrderChangeRS |
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In the OrderChangeRQ: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB042320231108 IB383820231108"> <Remark>BAGGAGE/SP/0DD</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> The Status of the segment is Used/Flown (<Status>B</Status>): <TicketDocInfo> <TicketDocument> <TicketDocNbr>0752106016114</TicketDocNbr> <Type>T</Type> <NumberofBooklets>1</NumberofBooklets> <DateOfIssue>2023-10-17</DateOfIssue> <TimeOfIssue>17:04</TimeOfIssue> <CouponInfo> <CouponNumber>1</CouponNumber> <FareBasisCode> <Code>YJN0M4SP</Code> </FareBasisCode> <CouponValid> <EffectiveDatePeriod> <Effective>2023-10-18</Effective> </EffectiveDatePeriod> </CouponValid> <Status>B</Status> <ServiceReferences>FLIGHT_IB042320231108_ADULT_01</ServiceReferences> <...> </...> | The following error is returned: <Errors> <Error ShortText="NDC_DIST_SP_0005" Code="486">Sports Equipment requested not premited on flown flights.</Error> </Errors> |
Scenario 6 - Adding more Sport baggages than allowed per passenger
6.1 Adding more Sport baggage to the same passenger (OrderCreateRQ and OrderChange)
Note: As in the examples where baggages are included in OrderCreateRQ, the only exception is Adult + Infant, where it is allowed to add up to two products. Below, in Scenario 7, an example with Infant passenger type solely.
OrderCreateRQ | OrderChangeRS / OrderViewRS |
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In the OrderCreateRQ: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01 IB042620240213"> <Remark>BAGGAGE/SP/0D6</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> And, then, in the OrderChangeRQ adding another equipment: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01 IB042620240213"> <Remark>BAGGAGE/SP/0D6</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The following error is returned: <Errors> <Error ShortText="NDC_DIST_SP_0008" Code="486">Only one Sports Equipment per passenger is allowed.</Error> </Errors> And in the InstructionsList of the OrderViewRS, only the valid option is included: <InstructionsList> <Instruction ListKey="IB7ac04a832343416ab760ff90fb4aba56"> <FreeFormTextInstruction refs="ADULT_01 IB042620240213"> <Remark>BAGGAGE/SP/0D6/NN</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> |
6.2 Adding more than one baggage to the same passenger (only in OrderChange)
Note: Again, the only exception is Adult + Infant, where it is allowed to add up to two products.
OrderCreateRQ | OrderChangeRS |
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In the OrderChangeRQ, adding two products to the same passenger: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01 IB044220240124"> <Remark>BAGGAGE/SP/0EC</Remark> </FreeFormTextInstruction> </Instruction> <Instruction ListKey="Instruction_02"> <FreeFormTextInstruction refs="ADULT_01 IB044220240124"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The following error is returned: <Errors> <Error ShortText="NDC_DIST_SP_0008" Code="486">Only one Sports Equipment per passenger is allowed.</Error> </Errors> And in the InstructionsList, only the first valid baggage is returned: <InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="ADULT_01 IB042620231220"> <Remark>BAGGAGE/SP/0EC/NN</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> |
Scenario 7 - Adding Sport baggage to Infant passenger type
It is necessary to include the Sports equipment of the Infant in the Adult request.
OrderChangeRQ | OrderViewRS |
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<InstructionsList> <Instruction ListKey="Instruction_1"> <FreeFormTextInstruction refs="INFANT_01 IB043820231229 IB044720240106 IB394820240121"> <Remark>BAGGAGE/SP/0D8</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | An error is returned: <Errors> <Error ShortText="NDC_DIST_SP_0004" Code="486">Sports Equipment not permited for Infant passenger.</Error> </Errors> |
Scenario 8 - Passenger information in Query not invalid
The passenger’s information is not included or not valid.
OrderChangeRQ | OrderViewRS |
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In the OrderChangeRQ, the information regarding <PassengerServicing> in the Query element is missing: <Query> <OrderID>IB94040dff9d7640abbcb35c7f24169f02OC</OrderID> <PassengerServicing/> </Query> | The error returned: <Errors> <Error ShortText="NDC_DIST_2006" Code="486">Invalid action code</Error> </Errors> |
Scenario 9 - Adding an already included Sport baggage
Adding the same equipment a second time in the OrderChangeRQ:
OrderChangeRQ | OrderViewRS |
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A previously added baggage in a second OrderChangeRQ: <InstructionsList> <Instruction ListKey="Instruction_01"> <FreeFormTextInstruction refs="ADULT_01 IB898820240602"> <Remark>BAGGAGE/SP/0D6</Remark> </FreeFormTextInstruction> </Instruction> </InstructionsList> | The returned error: <Errors> <Error ShortText="NDC_DIST_SP_0007" Code="486">Sports Equipment already requested for passenger/flight.</Error> </Errors> |
Scenario 10 - The Sport equipment cannot be included in the Order
10.1 Error in the Order
Due to an error in the Order, the request to the SSR of the Sport Product fails.
OrderViewRS |
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<Errors> <Error ShortText="NDC_DIST_SP_0010" Code="486">Unable to enter Sport Equipment in booking please contact Iberia.</Error> </Errors> |
10.2 No passenger assigned to the Sport baggage
No passenger has been assigned to the Sports equipment.
OrderViewRS |
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<Errors> <Error ShortText="NDC_DIST_SP_0003" Code="486">Sports Equipment ignored as must be requested for one passenger.</Error> </Errors> |
For further information about all kind of error messages, please go to the following link: