Warning & Error Messages
- Valentina Maio (Unlicensed)
- Alvaro Chaparro
- 1 SPORT Product Warning Messages
- 1.1 Pre-Sale Scenarios
- 1.1.1 Scenario 1 - Sport baggage allowance not applicable
- 1.1.2 Scenario 2 - Including more Sport equipment than permitted per passenger
- 1.1.3 Scenario 3 - One or more Sport baggages included are not valid
- 1.1.4 Scenario 4 - Sport baggage not included for all segments within same O/D
- 1.1.5 Scenario 5 - Sport baggage inclusion not valid (Infant passenger type)
- 1.1.6 Scenario 6 - Voluntary flight change
- 1.1.7 Scenario 7 - Product not correctly included
- 1.2 Post-Sale Scenarios
- 1.2.1 Scenario 1 - Sport baggage allowance not applicable (OrderChange)
- 1.2.2 Scenario 2 - Sport baggage assigned to more than one passenger
- 1.2.3 Scenario 3 - One or more Sport equipments are not valid
- 1.2.4 Scenario 4 - Sport baggage not included for all segments within same O/D
- 1.2.5 Scenario 5 - Adding baggages to used segments
- 1.2.6 Scenario 6 - Adding more Sport baggages than allowed per passenger
- 1.2.7 Scenario 7 - Adding Sport baggage to Infant passenger type
- 1.2.8 Scenario 8 - Passenger information in Query not invalid
- 1.2.9 Scenario 9 - Adding an already included Sport baggage
- 1.2.10 Scenario 10 - The Sport equipment cannot be included in the Order
- 1.2.10.1 10.1 Error in the Order
- 1.2.10.2 10.2 No passenger assigned to the Sport baggage
- 1.1 Pre-Sale Scenarios
SPORT Product Warning Messages |
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This section contains examples and scenarios of the Errors and Warnings that can be returned by our API when purchasing the Sport product.
The texts are returned in Spanish or English, which is the default language. Localization of the text can be undertaken by the Seller/Aggregator based on the Short-text code.
The following scenarios show Warning and Error messages resulting from unsuccessful Sport baggage requests and inclusions, within the Sport private fare product.
Pre-Sale Scenarios |
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The following scenarios show warnings returned when including Sport baggages through the OrderCreate.
Scenario 1 - Sport baggage allowance not applicable
The requested baggage allowance is not available with the Fare product being purchased.
AirShoppingRQ / OrderCreateRQ | OrderViewRS |
|---|---|
In the AirShopping, a FarePreference that is not Sport product: <FarePreferences>
<Types>
<Type PreferencesContext="TO">758</Type>
</Types>
</FarePreferences>In the OrderCreate, Sport baggage allowance is requested: <InstructionsList>
<Instruction ListKey="AA">
<FreeFormTextInstruction refs="ADULT_01 IB309620230722 IB309320230729">
<Remark>BAGGAGE/SP/0D8</Remark>
</FreeFormTextInstruction>
</Instruction>
<Instruction ListKey="BB">
<FreeFormTextInstruction refs="CHILD_01 IB309620230722 IB309320230729">
<Remark>BAGGAGE/SP/0D8</Remark>
</FreeFormTextInstruction>
</Instruction>
</InstructionsList> | Warning returned as Sport baggage allowance not available with Fare product purchased: <Warnings>
<Warning ShortText="SSE_ORM_BI_0001" Code="486">InstructionList information has been ignored as not aplicable.</Warning>
</Warnings>
|
Scenario 2 - Including more Sport equipment than permitted per passenger
Note: The only exception is Adult + Infant, where it is allowed to include up to two baggages. The Sports baggage cannot be included for Infant type solely (see Scenario 5).
2.1 One passenger exceeding the allowed number of Sport equipment
OrderCreateRQ | OrderViewRS |
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And in the InstructionsList, only the first valid baggage is returned: |
2.2 Adult + Infant exceeding the allowed number of Sport equipment
OrderCreateRQ | OrderViewRS |
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In the OrderCreateRQ, ADULT_01 is including up to three Sport baggages. Two of them are correct since they are included within the Infant + Adult permitted baggages: | The returned Warning message: And in the InstructionsList, the valid Sports baggage returned and included: |
Scenario 3 - One or more Sport baggages included are not valid
Checking whether the Sport equipments fall within the permitted baggage allowance.
OrderCreateRQ | OrderViewRS |
|---|---|
The returned Warning message: And in the InstructionsList, the correct Sports baggage returned: |
Scenario 4 - Sport baggage not included for all segments within same O/D
4.1 Baggage has not been included for both Origin and Destination segments
Note: As explained in our Sport Product page, Sport baggage(s) must be assinged to a single passenger of the Order, as well as being included in every single segment of the same Origin-Destination.
OrderCreateRQ | OrderViewRS |
|---|---|
In this example, a scenario would be Origin = Madrid (MAD), Destination= New York (JFK), with Stopover = London (LHR), being first segment MAD to LHR, and the second segment LHR to JFK: Baggages must be included in two segments a once, and below, in Instruction_01, there is only one segment where the Sports baggage is included: | The following warning is returned: |
4.2. No segments referenced in the Request
Segments have not been referenced in the request.
OrderCreateRQ | OrderViewRS |
|---|---|
The Warning returned: |
Scenario 5 - Sport baggage inclusion not valid (Infant passenger type)
It is necessary to include the Sports equipment of the Infant in the Adult request. Otherwise, the following Warning message is returned:
OrderCreateRQ | OrderViewRS |
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Scenario 6 - Voluntary flight change
The Sport baggage has been requested and, then, there is a voluntary change of the flight.
OrderReshopRQ / OrderChangeRQ | OrderViewRS |
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In the OrderReshopRQ, the flight change: | The Warning returned is:
|
Scenario 7 - Product not correctly included
No passenger has been assigned to the Sports equipment.
OrderViewRS |
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Post-Sale Scenarios |
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The following scenarios show errors and warnings returned when adding Sport baggages through the OrderChange.
Note: In an Order where all Sport equipments fail to be added, an error will be returned. In cases where one ore more are correctly included, the correct one is returned along with a Warning indicating which ones are incorrect.
Scenario 1 - Sport baggage allowance not applicable (OrderChange)
In the example below, no private Sport product has been requested in the AirShoppingRQ.
OrderChangeRQ | OrderViewRS |
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Being the AirShopping request for private products baggage allowance empty, we include the baggage in the OrderChangeRQ: | And the error we are returned is: |
Scenario 2 - Sport baggage assigned to more than one passenger
Baggages added to more than one passenger:
OrderChangeRQ | OrderChangeRS / OrderViewRS |
|---|---|
In the OrderChangeRQ, the Query contains two passenger: While in the InstructionsList there are two Sport baggages, each assigned to different passengers: | The following warning is returned: In OrderViewRS the baggage returned: |
Scenario 3 - One or more Sport equipments are not valid
3.1 Incorrect information in Remark
The Remark element contains incorrect information (two examples):
| OrderChangeRS |
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In the OrderChangeRQ, the Remark information does not match any Sport equipment: | The following error is returned:
|
| OrderChangeRS |
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In the OrderChangeRQ, there are two Remarks information, one of which does not match any Sport equipment: | The following error is returned:
|
3.2 Two different Instructions, incorrect information in the Remark
OrderChangeRQ | OrderChangeRS / OrderViewRS |
|---|---|
In the OrderChangeRQ, two different Instructions where one of them is not valid: | The same error as in the previous examples is returned: Only the first valid option is returned in OrderViewRS: |
Scenario 4 - Sport baggage not included for all segments within same O/D
Note: As explained in our Sport Product page, Sport baggage(s) must be assinged to a single passenger of the Order, as well as being included in every single segment of the same Origin-Destination:
OrderChangeRQ | OrderChangeRS |
|---|---|
In this example, a scenario would be Origin = Madrid (MAD), Destination= New York (JFK), with Stopover = London (LHR), being first segment MAD to LHR, and the second segment LHR to JFK:: Baggages must be included in two segments a once, and below, in Instruction_01, there is only one segment where the Sports baggage is included: | The following error is returned:
|
Scenario 5 - Adding baggages to used segments
Note: This scenario applies to “Checked-in”, “Flown” and/or “Used” flight status.
OrderChangeRQ / OrderViewRS | OrderChangeRS |
|---|---|
In the OrderChangeRQ: The Status of the segment is Used/Flown (<Status>B</Status>): | The following error is returned: |
Scenario 6 - Adding more Sport baggages than allowed per passenger
6.1 Adding more Sport baggage to the same passenger (OrderCreateRQ and OrderChange)
Note: As in the examples where baggages are included in OrderCreateRQ, the only exception is Adult + Infant, where it is allowed to add up to two products. Below, in Scenario 7, an example with Infant passenger type solely.
OrderCreateRQ | OrderChangeRS / OrderViewRS |
|---|---|
In the OrderCreateRQ: And, then, in the OrderChangeRQ adding another equipment: | The following error is returned: And in the InstructionsList of the OrderViewRS, only the valid option is included: |
6.2 Adding more than one baggage to the same passenger (only in OrderChange)
Note: Again, the only exception is Adult + Infant, where it is allowed to add up to two products.
OrderCreateRQ | OrderChangeRS |
|---|---|
In the OrderChangeRQ, adding two products to the same passenger:
| The following error is returned: And in the InstructionsList, only the first valid baggage is returned: |
Scenario 7 - Adding Sport baggage to Infant passenger type
It is necessary to include the Sports equipment of the Infant in the Adult request.
OrderChangeRQ | OrderViewRS |
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An error is returned: |
Scenario 8 - Passenger information in Query not invalid
The passenger’s information is not included or not valid.
OrderChangeRQ | OrderViewRS |
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In the OrderChangeRQ, the information regarding <PassengerServicing> in the Query element is missing: | The error returned: |
Scenario 9 - Adding an already included Sport baggage
Adding the same equipment a second time in the OrderChangeRQ:
OrderChangeRQ | OrderViewRS |
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A previously added baggage in a second OrderChangeRQ: | The returned error: |
Scenario 10 - The Sport equipment cannot be included in the Order
10.1 Error in the Order
Due to an error in the Order, the request to the SSR of the Sport Product fails.
OrderViewRS |
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10.2 No passenger assigned to the Sport baggage
No passenger has been assigned to the Sports equipment.
OrderViewRS |
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For further information about all kind of error messages, please go to the following link:
UPDATE as of December 17, only people with an Iberia or IAGGBS account will be able to access them. Write to jira.support.ib@iberia.es and we will help you with the change. ACTUALIZACIÓN a partir del 17 de diciembre, sólo podrán acceder a ellas personas con cuenta de Iberia o IAGGBS. Escribe a jira.support.ib@iberia.es y te ayudaremos con el cambio.