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5. Changes of Orders
Voluntary changes
Flight changes are allowed, maintaining the same Origin and Destination cities (Change of airport in same city permitted, and change of routing, i.e. direct to indirect, and vice versa, is also permitted). You can change date, time (flight number) and class of flight(s).
NDC Iberia allows to make changes following Changes of flights are available through our API. There are still some limitations, and every day we working of removing these and expand the functionality available. Presently ancillaries cannot be changed. If the flights of an Order are changed, then you must contact the Iberia Call Centre to sort out any previously booked ancillary services.
Today the following are the changes you can do:
Change of date
Change of time (flight number)
Change of class/cabin
Change of Origin and Destination for unpaid Orders, except:
Please note that the POC (Point of Commencement) country must remain the same.
Orders with Spanish Resident and Large Family discounts, or that require additional information to be added to the existing Order (i.e. Secure Flight) are not available at the moment.
To make changes through Iberia NDC you must follow these steps:
OrderReshop Availability - Available Offers
OrderReshop Fare - Details of the Offer detailsselected
OrderChange with payment - Changing the Order
Please note changes cannot be made and held without payment, on a previously paid Order. Any additional payment must be included in the OrderChange message.
For more information and conditions, please visit our OrderReshop and OrderChange pages.
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A disrupted Order is one that has had an involuntary change. Only for one way and returns, not for Journeys with multiple stops.
The following are the disruptions we will be notifying:
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